How to Resolve Login and Account Access Issues at the University

How to Resolve Login and Account Access Issues at the University

Having trouble accessing your university account? Here are steps to resolve login issues:

Step 1: Verify Credentials

Double-check username and password entries for accuracy, including case sensitivity and special characters.

Step 2: Account Lockout

If locked out after multiple attempts, wait and try again or contact IT Help Desk.

Step 3: Clear Cache and Cookies

Clear browser cache and cookies and restart the browser to resolve login issues.

Step 4: Disable Extensions

Disable browser extensions that might interfere with login and re-enable them one by one after successful login.

Step 5: Alternative Browser or Device

Try logging in using a different browser or device to check for setup-specific issues.

Step 6: Contact IT Support

If issues persist, contact IT support with details on the problem and steps tried.

These steps help resolve access issues efficiently. For persistent problems, reach out to university IT support.