Troubleshooting VPN Access

Troubleshooting VPN Access

To resolve VPN access issues for remote access to university resources, follow these steps:

Step 1: Check VPN Connection

Verify that your VPN connection is active. Check your VPN client for connection status.

Step 2: Ensure Network Connectivity

Ensure a stable internet connection. Troubleshoot your network if issues arise, or switch to a different network.

Step 3: Verify VPN Settings

Check that your VPN settings, including server address and credentials, are correct.

Step 4: Restart VPN Client

Restart your VPN client to resolve temporary connectivity issues.

Step 5: Update VPN Software

Ensure your VPN client is updated to the latest version for compatibility and security.

Step 6: Contact IT Support

If issues persist, contact the university's IT Help Desk for further assistance.

These steps will help you resolve common VPN access issues, ensuring secure remote access to university resources.